Kabiza Wilderness Safari
Providing Affordable Low in Price Quality Safaris in Uganda
TERMS AND CONDITIONS
Kabiza Wilderness Safaris organizes private safaris in Uganda
and Rwanda. Safaris are organized by Kabiza Wilderness Safaris LTD registered in
the Republic of Uganda. Please read the Terms and Conditions and the Travel
information for specific countries carefully as together they set out our
respective obligations and form the basis of your contract with us. In these
terms and conditions, “you” means all persons named on the booking (including
anyone who is added or substituted at a later date) and “we” and “us” means
Kabiza Wilderness Safaris. These terms are amended from time to time due to
changing circumstances; the terms at the time of booking are the terms that are
valid. Conditions in Africa are not the same as those in developed countries and
standards of services, medical facilities, safety and security may often be
lower than those in your home countries. Please note that it is the laws and
regulations of the country in which services are provided which apply to your
holiday arrangements and not those of your home country.
The itinerary given containing the descriptions, information regarding the national parks, the animals you might see while in a particular park, the accommodations that you chose for your safari, gorilla permits, chimpanzee permits, the present security are all give based on the latest information and in good faith. We have taken painstaking care to ensure that our information is the latest and accurate. Everything has been done to ensure what we have stated to you is accurate in nature. We however cannot accept responsibility or liability for any errors or omissions caused by matters beyond our control. We will keep you updated of any changes and make them with your approval. Our safaris are not based on packages as such but based on your wishes and input regarding lodging, activities, parks and places to visit.
We allow you to choose the accommodations that you desire, we
will recommend the ones that we feel are best for you based on the price range
you have requested. The prices are based on two persons sharing a double
or twin room. In all cases we provide full board accommodations while on
Safari-except in instances where is outlined in the itinerary and agreed on by
you. Single travelers that are part of the safari will have to pay a
CANCELLATION OF SAFARI BY US:
This has never occurred however we reserve the right, to
terminate the holiday of any person in your party if, in our opinion or in the
opinion of any other person in authority, the persons concerned behave in such a
way to cause or be likely to cause danger, annoyance or distress to any third
party or damage to property. In this situation, the person's) concerned will be
required to leave the accommodation or other service immediately. We shall have
no further responsibility towards such person's). No refunds will be made and we
shall not pay any expenses or costs incurred as a result of the termination.
If you have any complaints please let your driver-guide - your satisfaction is most important to us. Our driver-guide will do his best to resolve any complaints. We will do our best to resolve them. If your complaints were not resolved submit a written report to Kabiza Wilderness Safaris as soon as possible. Please do so no later than 20 days after your safari. It is however best that any issues are resolved before the ending date of your safari.
We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service's) such as lodgings in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural disaster, extreme weather conditions, fire, road closures, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond our ability to control.
Certain activities that you have chosen as part of your itinerary have a certain of risk of personal injury. Activities, but not limited to, such as Hiking, Mountain and Volcano climbing, boat rides, canoeing, white water rafting trips, gorilla tracking, chimpanzee tracking.
You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that we assume no responsibility for your safety.
Only when payment has been received can permits for
Uganda safari gorilla tracking in the relevant National Park be
purchased (Uganda or Rwanda). Getting a gorilla permit is not a guarantee of
seeing a gorilla. Local conditions sometimes mean that access to the gorillas is
made impossible at short notice. We are unable to accept liability for any
circumstance that might lead to gorilla viewing being canceled, whether it is
closure of the National Park or borders; absence of the gorillas; security
changes. Refunds are at the discretion of the relevant authority in Uganda or
Rwanda and we cannot accept liability for them. We shall use our maximum
endeavors to obtain a refund and if a refund is paid by the relevant authority,
we shall pass it on to you the client.
It is advisable that before undertaking a safari with us that you have, appropriate insurance for the type of holiday being taken. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by side and loss of, damage to, or theft of the clients' personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, horse back riding safari, ATV Safaris, white-water rafting should be covered.
Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving Gorilla Tracking, Mountaineering, Chimpanzee Tracking, Volcano Climbing.
By booking a safari, the client certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other participants. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies Kabiza Wilderness Safari in writing in advance of travel so that we can make the appropriate arrangements.
We assume no liability for medical care nor for special dietary requirements if not informed long in advance. The medical requirements by some places like Ngamba Chimpanzee Sanctuary Island is a sole responsibility of the client to meet them. We will send you the medical requirements should you include it in your itinerary.
It is also recommended that you take all precautions for
traveling in Africa and receive suggest and required immunizations from a
tropical clinic or your family doctor. A malaria regiment of some kind is
also strongly suggested.
The principal company is incorporated in the Republic of
Uganda and it operates under the laws of Uganda. Your contract with us and
matters arising out of it will be governed by the laws of Uganda save for
contracts made through our associated agents abroad or in any other country,
which will be governed by the laws of those countries.
We shall make every reasonable effort to ensure that every portion of your planned itinerary is followed by us as described and agreed to by you with the most best standard possible.
Our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us). If any part of your holiday is not provided for as advertised and to a reasonable standard, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.
This acceptance of responsibility is subject to the clause
relating to "Force Majeure" above and these Terms and Conditions generally. Our
maximum liability in respect of complaints (except where death, personal injury
or illness results, or where claims relate to loss or damage to possessions or
luggage, which are dealt with below) is limited to an amount equal to the cost
paid by or on behalf of the person affected for the relevant services. The
maximum amount will only be payable where the person affected has derived no
benefit from the holiday and none of the services contracted have been provided.
Liability for loss or damage to luggage or personal possessions (including
money) will be compensated to a maximum of US$30 on the basis that the client is
assumed to have taken out adequate insurance cover in respect of such losses at
the time of booking.
We will not be liable where any failure to perform or improper performance was due to:
QUOTATIONS, BOOKINGS & PRICES:
We reserve the right to revise US Dollar prices without notice to reflect marked increases in foreign exchange or tariff rates before receiving the deposit from you.
At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 30% of the price of your holiday.. (See also section on gorilla permits.) If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions. The balance must be paid in full on arrival in Uganda. Payments will be done by international money transfer to our Barclay Bank Account in Uganda.
Prices include airport transfers, accommodation, meals as stated, the services of an English-speaking driver/guide and a safari vehicle, two items of luggage per person plus carryon, boat trips, park fees, gorilla and chimpanzee permits where appropriate.
Prices exclude all
items of a personal nature such as entry visas, insurance, tips, telephone
calls, laundry, gifts, airport taxes and all drinks. In Kampala, Entebbe or
Kigali the prices include bed and breakfast only unless otherwise stated in your
itinerary. On safari the prices cover full board. The company reserves the right
to vary the safari services agreed with the client in the event of unforeseen
circumstances, such as road closures, bad weather, problems with national parks
or hotels, security considerations. In such cases alternative arrangements will
be made as the situation permit.
Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay.
Our guides are trained as how to handle various situations that may arise and will do everything to provide for your well being. In the case the driver guide is not fulfilling the promised services please notify our office and request the guide to call our safari manager in Kampala.
Company vehicles must only be driven by our guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal cost.
In case of a breakdown, it's our responsibility to rectify the situation. We can either replace the vehicle that has broken down or if the breakdown is minor and can be repaired in a reasonable time, we reserve the right to do so.
Kabiza Wilderness Safaris - Plot 146 Sheik Abdu Lubega Road - Buziga PO Box 36902 Kampala - Uganda
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